What do you do when you started down one path and all of a sudden another reveals itself?
Just before Thanksgiving break, I found myself researching two ideas. I knew this wasn't efficient but I felt compelled to explore the second idea more after the interviews I had conducted. Five interviews later I found that perhaps the initial idea Qinyu and I came up with wasn’t the best path.
This is the beauty of interviews. They can enlighten you, challenge your initial ideas and lead you down a different path. Some may think this creates more work but I think it saves you time and money down the road.
What is the second idea? A chatbot I've nicknamed, “Charlie”.
Charlie isn’t really new. At least, not for me. He was one of the first ideas I had after the first interview but somehow during our initial concept meetings, Charlie was passed over for our smart entertainment system idea. So, Charlie sat on the sketch shelf for months, until now.
I hope to write more about Charlie and I've fractured my index finger so typing is incredibly slow and not easy. (I've developed tremendous amounts of empathy for people who lose digits or have arthritis … )
More soon …